FAQ

Below are some frequently asked questions about Joanna Thomson Jewellery.

Any time that suits both parties by arrangement.

Yes, I have a studio where you can see made up pieces and even some discounted items not on the website.

If it’s a piece of my jewellery then the answer is always “yes”. If not one of mine the answer is yes, maybe!

Yes, provided that the design is actually possible to make!

Yes.

Yes, I have a selection of different green stones - or any other colour for that matter!

Yes, although I might need to add some new metal or other stones. Also the time involved in re-modeling will all have to be taken into account when working out the cost of the finished piece.

I have no idea until I see the materials and work out what will be needed! But it is unlikely to cost more than a similar design on the website.

Online Payment is made through Paypal which accepts Visa, Mastercard or Maestro.


All goods are dispatched via Special Delivery, which is fully insured up to £2,500 and is a next-day service. Packets require a signature on arrival. All postage is charged at cost.


All card payments are handled through Paypal and Worldpay through secure servers. Joanna Thomson Jewellery never passes on your personal information to any 3rd party.


You will receive an invoice after payment detailing your purchases and when you can expect delivery. 


An invoice will be sent with your delivery